Returns Policy

Shipping & returns

The prices of the products in this website include VAT. After completing the order at the check-out, the shipping costs will be calculated. Orders are only delivered when the payment procedure has been completed successfully.

Delivery times

Dutch Master Shop ships orders as quickly as possible, in 95% of cases within 3 working days. If part of the order is not available, there will be a subsequent delivery. If you want to receive certain products urgently, please let us know in time, we will do everything possible to serve you. If there is a delay with your order we will let you know as soon as possible.

Shipping costs

The shipping costs are calculated based on the weight of the shipment, the volume and the delivery address. Dutch Master Shop collaborates with DPD, DHL, PostNL and TNT-Express, Fedex to guarantee you the best service and rates. The exact amount of shipping costs will be shown at the end of the ordering process.

Status of your order

When the order has been placed, you will automatically receive an email with the confirmation. If you do not receive this, your order may not have been completed correctly. Please contact us: send an e-mail to contact@dutchmastershop.com.

Returns

You have a cooling-off period of 14 days to return the product without giving reasons, starting on the day of receipt of the product. You have 14 days from the time of the return notification to return the product. The product can only be returned unused and, if possible, in original packaging. For the return of the order, the return costs are for your account. After receiving your return we will credit the amount within 14 days.

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