On this page you will find the most frequently asked questions, do you have a question that is not answered here? Please feel free to contact us, we can be reached by email at

When does my order arrive?

We do our best to send the item you have ordered as soon as possible. However it can take 3 to 7 working days to arrive (international shipping will take 7-14 days).

What are the shipping costs?

The shipping costs are calculated based on the weight of the shipment, the volume and the delivery address. Dutch Master Shop collaborates with DPD, DHL, TNT Post and TNT-Express to guarantee you the best service and rates. The exact amount of shipping costs will be shown at the end of the ordering process.

Can I also collect my order myself?

Yes, at Rembrandts Amsterdam Experience, Weteringschans 2 in Amsterdam you can collect what you have ordered so you don’t have to pay shipping cost. Select at the check-out you want to pick your item up and we will let your know when it is ready to be picked up. Check opening times and routing to Rembrandts Amsterdam Experience on Google Maps.

Do you deliver worldwide?

Yes, we offer international delivery. Delivery and costs depend on the country and are calculated at the end of the ordering process.

Can I return my order?

You have a cooling-off period of 14 days to return the product without giving reasons, starting on the day of receipt of the product. You have 14 days from the time of the return notification to return the product. The product can only be returned unused and, if possible, in original packaging. For the return of the order, the return costs are for your account. After receiving your return we will credit the amount within 14 days.

Mail us if you want to return an order

Still have questions?

Please feel free to contact us

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